Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
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Cisco Unified CCX Database Schema Guide, Release 8.0(1)
Chapter 1 Database Schema
Database Table Details
Related Tables
•
(via contactServiceQueueID, and profileID)
•
(via profileID)
•
(via rmonID and profileID)
•
(via rmonID and profileID
RmonResConfig
Database table name: RmonResConfig
The Remote Monitoring Resource Configuration table contains the list of the agents (resources) that a
remote monitoring supervisor is allowed to monitor (the supervisor’s allowed list). This table is updated
when you configure the system through the Unified CCX Administration pages.
remote monitoring supervisor is allowed to monitor (the supervisor’s allowed list). This table is updated
when you configure the system through the Unified CCX Administration pages.
The RmonResConfig table contains the fields shown in
Table 1-20
RmonCSQConfig Table Fields
Field Name
Description
Storage
rmonID
Numeric identifier of the remote supervisor.
int
NOT NULL
Primary Key
contactServiceQueueID
The numeric identifier of the CSQ, relating to
contactServiceQueueID in the ContactServiceQueue
table.
contactServiceQueueID in the ContactServiceQueue
table.
int
NOT NULL
Primary Key
profileID
Identifier of the Unified CCX profile that is associated
with this record.
with this record.
int
NOT NULL
Primary Key
Table 1-21
RmonResConfig Table Fields
Field Name
Description
Storage
rmonID
Numeric identifier of the remote supervisor.
int
NOT NULL
Primary Key
resourceLoginID
The login ID of the resource that the remote supervisor is
allowed to monitor.
allowed to monitor.
nvarchar(50)
NOT NULL
Primary Key
profileID
Identifier of the Unified CCX profile that is associated with
this record.
this record.
int
NOT NULL
Primary Key