Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Leaflet

In addition to the script variables that you can define in the Variable pane of the 
CRS Editor window, you can use the following Cisco predefined strings as call 
variables in CRS in the Get/Set Enterprise Call Info steps:

VRU Script Name

ConfigParam

Call.CallingLineID

Call.CallerEnteredDigits

Call.PeripheralVariable1 to Call.PeripheralVariable10

Call.AccountNumber

These call variables are written to the db_cra database.

These call variables are available from a list in the General tab of the 
Customization window only in the Get/Set Enterprise Call Info steps.

The Cisco Unified ICME Server, the Cisco CRS system, and the Cisco Agent 
Desktop support these call variables for passing data between themselves. You 
can pass data in these call variables between: 

Unified IP IVR and Unified ICME software, if you have a Unified IP IVR 
system. 

Unified CCX and Cisco Agent Desktop, if you have a Unified CCX system. 

Unified CCX and Cisco Agent Desktop and Unified ICME software, if your 
system is a Unified CCX one integrated with Unified ICME software through 
the IPCC Gateway. 

If you need more call variables than those predefined in the General tab, use 
expanded call context (ECC) variables. 

Use the Expanded Call Variables tab of the Set Enterprise Call Info step to set data 
in enterprise ECC variables.