Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Leaflet
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Cisco CRS Scripting and Development Series: Volume 2, Editor Step Reference Guide, Release 6.0(1)
Chapter 2 CRS Editor Palette Step Descriptions
Call Contact Steps
General Tab (Set Enterprise Call Info Step)
Use the General tab of the Set Enterprise Call Info step to set call data in
predefined call variables. The variables defined in the General tab are stored in
the Cisco Agent Desktop call record fields and will be written to the db_cra
database. They can be found in the ContactDialDetail table and can be used in
reporting.
predefined call variables. The variables defined in the General tab are stored in
the Cisco Agent Desktop call record fields and will be written to the db_cra
database. They can be found in the ContactDialDetail table and can be used in
reporting.
Note
You should not pass more than 40 characters in a call variable used in the Set
Enterprise Call Info step since the database in which the call variables are stored
limits the length of the call variables to 40 characters each.
Enterprise Call Info step since the database in which the call variables are stored
limits the length of the call variables to 40 characters each.
Though the number of characters which you can pass in a custom call variable of
the Set Enterprise Call Info Step is unlimited, if you include more than 40
characters, the extra characters will be lost when the variables are stored in the
database and reports will not contain that additional information.
the Set Enterprise Call Info Step is unlimited, if you include more than 40
characters, the extra characters will be lost when the variables are stored in the
database and reports will not contain that additional information.
Figure 2-43
Set Enterprise Call Info Customizer Window, General Tab