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Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Leaflet

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Cisco CRS Scripting and Development Series: Volume 2, Editor Step Reference Guide, Release 6.0(1)
 
Chapter 2      CRS Editor Palette Step Descriptions
Call Contact Steps
System Default Expanded Call Variables
 below describes the system default expanded call variables.
Table 2-34
System Expanded Call Variables
Applications
Field
Variable Name
Length Description
Unified ICME 
software
(Only used 
with Unified IP 
IVR if 
configured on 
the Cisco CRS 
Administration 
web site.)
Unified CCX
Task ID
user.task.id
19
Task ID that handles the 
current call.
Media ID
user.media.id
14
Media ID that handles the 
current call.
Last 
Redirected 
Address
user.last.redirected.address
40
Transient part ID of the call.
Arrival Type
user.connect.type
17
Arrival Type of the call.
Session 
Handled
user.session.handled
5
Boolean flag that the Unified 
ICME or a Set Contact Info 
step with the Handled flag sets 
to indicate whether the session 
is handled. 
Note
In CRS, the flag is 
automatically set 
whenever the call is 
connected to an agent.
VRU Script 
Name
user.connect.script.name
40
Script name to run on the 
PreConnect feature.
Config Param user.connect.script.config
40
Parameters for the VRU 
scripts on the PreConnect 
feature.
Note
These variables are only available for VRU scripts.
Layout
user.layout
40
Defines the layout on the 
Cisco Agent Desktop.