Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Leaflet

If you are upgrading from CRS 2.x and are using queuing scripts to interface with 
Unified ICME software, please note that all media steps must be set to 
“interruptible” if you want the VRU script to be interruptible by the Unified 
ICME software when an agent becomes available. If not, then make sure to 
configure the VRU script as not interruptible in the Unified ICME system.

In CRS 2.x, No was the default setting for Media steps interruptibility. Scripts 
upgraded from 2.x will retain this setting, so you must manually change the 
settings to Yes so that the interface with Unified ICME software can work 
properly. 

If you are upgrading from CRS 3.x, you do not need to edit your queuing scripts, 
as the default interruptibility setting for Media steps in that release is Yes. 

Use the Explicit Confirmation step to confirm an explicit response to a prompt.

The Explicit Confirmation step is defined with a default grammar that accepts the 
following:

DTMF—Use 1 for yes and 2 for no.

ASR—Use typical yes or no grammar in proper language.

You can override the default grammar with a caller-defined grammar. (For more 
information about requirements for defining grammars, see 

.) 

Tags for grammars are case-sensitive.

The customizer window of the Explicit Confirmation step contains three tabs: