Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Leaflet
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Cisco CRS Scripting and Development Series: Volume 2, Editor Step Reference Guide, Release 6.0(1)
Chapter 2 CRS Editor Palette Step Descriptions
Media Steps
describes the properties of the General tab of the Explicit
Confirmation customizer window.
Prompts tab (Explicit Confirmation step)
Use the Prompts tab of the Explicit Confirmation customizer window to specify
initial, error, and timeout prompts and to set Barge In and Continue On Prompt
Errors options.
initial, error, and timeout prompts and to set Barge In and Continue On Prompt
Errors options.
Table 2-54
Explicit Confirmation Properties—General Tab
Properties / Buttons
Description
Contact
Contact that triggers the execution of the step.
Default is the Triggering Contact, unless another
contact is specified.
contact is specified.
Interruptible
Yes—An external event (such as an agent
becoming available or a caller hanging up) can
interrupt the step.
becoming available or a caller hanging up) can
interrupt the step.
No—The step must complete before any other
process can execute.
process can execute.