Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Leaflet
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Cisco CRS Scripting and Development Series: Volume 2, Editor Step Reference Guide, Release 6.0(1)
Chapter 2 CRS Editor Palette Step Descriptions
Media Steps
describes the properties of the Filter tab of the Explicit Confirmation
customizer window.
Extended Get Digit String Step
Use the Extended Get Digit String step to capture either spoken or DTMF entries
based on information defined at run time. If you are using ASR, digits can be
spoken in the particular language of the call.
based on information defined at run time. If you are using ASR, digits can be
spoken in the particular language of the call.
This step waits for input until the caller does one of the following:
•
Presses the terminating key (DTMF only)
•
Exhausts the maximum number of retries
•
Enters the maximum number of keys (DTMF only)
•
Does not respond before the timeout length is reached
Note
When any previous escalating prompt in the script enters the Extended Get Digit
String step, it is reset to the first prompt in its list.
String step, it is reset to the first prompt in its list.
The Extended Get Digit String step behaves exactly like the Get Digit String step,
with two exceptions. First, with the Extended Get Digit String step, you can enter
a Boolean expression for the Interruptible and Clear DTMF Buffer on Retry
fields. Second, although the same limits apply to both steps, most of the Extended
Get Digit String properties can be defined using variables or grammar expressions
that can be changed while the script is running.
with two exceptions. First, with the Extended Get Digit String step, you can enter
a Boolean expression for the Interruptible and Clear DTMF Buffer on Retry
fields. Second, although the same limits apply to both steps, most of the Extended
Get Digit String properties can be defined using variables or grammar expressions
that can be changed while the script is running.
Table 2-57
Explicit Confirmation Properties—Filter Tab
Properties / Buttons
Description
Grammar
Variable or expression indicating the optional
grammar expression to be used for recognizing
Yes or No.
grammar expression to be used for recognizing
Yes or No.
If supplied, the grammar will override the system
default grammar.
default grammar.