Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Leaflet
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Cisco CRS Scripting and Development Series: Volume 2, Editor Step Reference Guide, Release 6.0(1)
Chapter 2 CRS Editor Palette Step Descriptions
Media Steps
describes the property of the Filter tab of the Get Digit String
customizer window.
The Get Digit String customizer window closes, and the name of the triggering
contact and the result digit string variable appear next to the Get Digit String step
icon in the Design pane of the CRS Editor.
contact and the result digit string variable appear next to the Get Digit String step
icon in the Design pane of the CRS Editor.
Implicit Confirmation Step
Use the Implicit Confirmation step to confirm an action without having to ask a
question. This step is typically used in speech-enabled Solutions.
question. This step is typically used in speech-enabled Solutions.
A prompt explaining the action to be taken is played back and the system waits a
configured number of seconds for input from the caller. If the caller presses any
DTMF digits or speaks anything before the configured timeout, the confirmation
is considered to have failed, and an Explicit Confirmation step should be used.
configured number of seconds for input from the caller. If the caller presses any
DTMF digits or speaks anything before the configured timeout, the confirmation
is considered to have failed, and an Explicit Confirmation step should be used.
Table 2-68
Get Digit String Properties—Filter Tab
Properties / Buttons
Description
Input Length
Variable indicating the maximum number of digits
or characters. When this limit is reached, the step
stops accumulating digits and returns.
or characters. When this limit is reached, the step
stops accumulating digits and returns.
Digits filter
Specifies the digits that you want to accept from
the caller (excluding the terminating and cancel
keys). If the caller enters digits that you do not
choose, the system plays an error prompt for the
caller and retries the Input step until the maximum
numbers of retries is reached. At that time, the
Unsuccessful output branch executes.
the caller (excluding the terminating and cancel
keys). If the caller enters digits that you do not
choose, the system plays an error prompt for the
caller and retries the Input step until the maximum
numbers of retries is reached. At that time, the
Unsuccessful output branch executes.
Terminating Digit
Variable indicating the key used to indicate the
end of caller input (DTMF only). The terminating
key overrides the Maximum Input Length to
terminate input.
end of caller input (DTMF only). The terminating
key overrides the Maximum Input Length to
terminate input.
Cancel Digit
Variable indicating the key the caller presses to
start over.
start over.