Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Leaflet
Chapter 2 CRS Editor Palette Step Descriptions
Media Steps
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Cisco CRS Scripting and Development Series: Volume 2, Editor Step Reference Guide, Release 6.0(1)
Recording Step
Use the Recording step to record audio input from the caller and return it as a
Document object that can later be uploaded as a spoken name (or uploaded
directly into the Document repository to be made available to all CRS servers in
the cluster), saved to disk or to a database, or e-mailed.
Document object that can later be uploaded as a spoken name (or uploaded
directly into the Document repository to be made available to all CRS servers in
the cluster), saved to disk or to a database, or e-mailed.
All recordings are defined with a RIFF (Resource Interchange File Format)
header of type WAVE and encoded using G711 u-law and G729 format.
header of type WAVE and encoded using G711 u-law and G729 format.
Note
When any previous escalating prompt in the script enters the Recording step, it is
reset to the first prompt in its list.
reset to the first prompt in its list.
The customizer window of the Recording step contains three tabs:
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The following sections describe these tabs.
General tab (Recording step)
Use the General tab of the Recording step to label the recorded document, set the
recording duration and media type, and set the Interruptible option.
recording duration and media type, and set the Interruptible option.