Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Leaflet
Chapter 2 CRS Editor Palette Step Descriptions
ACD Steps
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Cisco CRS Scripting and Development Series: Volume 2, Editor Step Reference Guide, Release 6.0(1)
ACD Steps
The steps in the ACD palette of the Cisco Customer Response Solutions
(CRS) Editor provide script designers with a way to queue calls and connect them
to available resources.
(CRS) Editor provide script designers with a way to queue calls and connect them
to available resources.
These steps are only available in Unified CCX packages.
Note
See the Cisco Customer Response Solutions Administration Guide for
configuration information about Unified CCX and Contact Service Queues
(CSQ).
configuration information about Unified CCX and Contact Service Queues
(CSQ).
This section contains the following topics:
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Execute (button)
Click this button to perform the test.
Number of rows altered
(Display only) Number of rows altered by the test.
Note
Observe the figure in the Number of Rows
Altered text field. This number indicates
whether or not your SQL statements are
producing the expected results.
Altered text field. This number indicates
whether or not your SQL statements are
producing the expected results.
Clicking the Execute button in this
window does not update the database; this
action does nothing but validate the SQL
statement. You must be connected to an
active CRS server to perform this
operation.
window does not update the database; this
action does nothing but validate the SQL
statement. You must be connected to an
active CRS server to perform this
operation.
Table 2-127
DB Write Properties—Test Tab (continued)
Properties / Buttons
Description