Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Leaflet
Chapter 2 CRS Editor Palette Step Descriptions
ACD Steps
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Cisco CRS Scripting and Development Series: Volume 2, Editor Step Reference Guide, Release 6.0(1)
Connect Step
Use the Connect step to connect a contact to the specified resource.
Figure 2-145
Connect Customizer Window
Note
This step works only when the Connect option in the Select Resource step is set
to No. A No setting in the Select Resource step means the resource is selected and
reserved—but not connected—until the script executes a Connect step. (For more
information, see the
to No. A No setting in the Select Resource step means the resource is selected and
reserved—but not connected—until the script executes a Connect step. (For more
information, see the
.
The Connect step has two output branches:
•
Connected. The Connect step successfully connects the contact to the
resource.
resource.
•
Failed. The
Connect step fails to connect the contact to the resource.