Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Leaflet
Chapter 2 CRS Editor Palette Step Descriptions
ICM Step
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Cisco CRS Scripting and Development Series: Volume 2, Editor Step Reference Guide, Release 6.0(1)
Stop Monitor Step
Use the Stop Monitor step to end a remote monitoring session.
Note
The Stop Monitor step is only available if you have licensed the Unified CCX
Enhanced or Premium product package.
Enhanced or Premium product package.
Figure 2-153
Stop Monitor Customizer Window
describes the properties of the Stop Monitor customizer window.
ICM Step
The step in the ICME palette of the Cisco Customer Response Solutions
(CRS) Editor is used in conjunction with the Cisco Unified Contact Center
Enterprise (Unified CCE) solution when the Cisco CRS Engine is used as a
Unified IP IVR point.
(CRS) Editor is used in conjunction with the Cisco Unified Contact Center
Enterprise (Unified CCE) solution when the Cisco CRS Engine is used as a
Unified IP IVR point.
Table 2-140
Stop Monitor Properties
Properties / Buttons
Description
Contact
Contact that is stopping remote monitoring.