Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Leaflet
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Cisco CRS Scripting and Development Series: Volume 2, Editor Step Reference Guide, Release 6.0(1)
Chapter 2 CRS Editor Palette Step Descriptions
Session Steps
•
A call contact redirected from one application to another application on the
same IVR server
same IVR server
Note
A session resides on one CRS server only; it does not follow a contact that
is directed to a different CRS server.
is directed to a different CRS server.
Get Session Step
Use the Get Session step to get session information based on a mapping identifier.
Figure 2-22
Get Session Customizer Window
You can also use the Get Session step to create a new session and automatically
associate a specified mapping identifier with the new session.
associate a specified mapping identifier with the new session.
If no session exists with the given mapping identifier, the system
creates a new
one only if the New Session flag is set to Yes. Otherwise, the system returns null.
Note
The system automatically deletes a newly created session if the session becomes
idle for 30 minutes (or for whatever value has been defined for a session timeout
on the System Parameters page of the CRS Administration web interface.)
idle for 30 minutes (or for whatever value has been defined for a session timeout
on the System Parameters page of the CRS Administration web interface.)