Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Leaflet
Chapter 2 CRS Editor Palette Step Descriptions
Call Contact Steps
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Cisco CRS Scripting and Development Series: Volume 2, Editor Step Reference Guide, Release 6.0(1)
Call Hold Step
Use the Call Hold step to put a call on hold.
Figure 2-36
Call Hold Customizer Window
Executing this step if the call is already on hold has no impact on the call and
produces no errors.
produces no errors.
If a call is put on hold and then redirected or connected to an agent, the system
automatically removed the call from hold before processing the connection
request.
automatically removed the call from hold before processing the connection
request.
Note
This step is available even if no media is associated with the call.
Output Digits
DTMF digits to outpulse to the destination after
the destination answers and before the transfer is
completed.
the destination answers and before the transfer is
completed.
Timeout
Drop-down menu/Expression Editor Length of
time, in seconds, to detect if the destination has
answered the consult call.
time, in seconds, to detect if the destination has
answered the consult call.
Table 2-22
Call Consult Transfer Properties (continued)
Properties
Description