Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
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Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Media Steps
Menu Step
Use the Menu step to provide a menu from which callers can choose a series of
options. The Menu step receives a single digit entered or spoken by a caller and
maps this entry to a series of option output branches. The system executes the
steps that you add after each of these option output branches.
options. The Menu step receives a single digit entered or spoken by a caller and
maps this entry to a series of option output branches. The system executes the
steps that you add after each of these option output branches.
Note
When any previous escalating prompt in the script enters the Menu step, it is reset
to the first prompt in its list.
to the first prompt in its list.
Although the Menu step combines the functionality of a Get Digit String step and
a Switch step, it allows the caller to enter only one digit.
a Switch step, it allows the caller to enter only one digit.
By default, the Menu step has the following output branches:
•
Output 1
•
Output 2
•
Output 3
•
Timeout
•
Unsuccessful
You can add more output branches in the General tab of the Menu customizer
window.
window.
The Menu step retries for a timeout, an invalid digit entry (a digit that is not
associated with any connections), or invalid spoken input. If the maximum
number of retries is reached, the Menu step takes either the Timeout or
Unsuccessful connection, depending on the reason for the latest failure.
associated with any connections), or invalid spoken input. If the maximum
number of retries is reached, the Menu step takes either the Timeout or
Unsuccessful connection, depending on the reason for the latest failure.
The customizer window of the Menu step contains three tabs:
•
•
•
•
The following sections describe these tabs.