Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Media Steps
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Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
General tab (Menu step)
Use the General tab of the Menu customizer window to associate digits (typically
entered by the caller from a telephone keypad or spoken in response to a
speech-enabled prompt) with an output branch label.
entered by the caller from a telephone keypad or spoken in response to a
speech-enabled prompt) with an output branch label.
You can associate multiple inputs with a single output branch label, but you can
associate only one output branch label with a given input.
associate only one output branch label with a given input.
Figure 2-90
Menu Customizer Window—General Tab