Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Media Steps
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Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Send Digit String Step
Use the Send Digit String step to out-pulse back to the caller a specified set of
DTMF digits.
DTMF digits.
The DTMF digits are sent out-of-band and out-pulsed in-band by the gateways.
Note
You can insert a “,” (comma) in the sequence of DTMF digits to instruct the script
to insert a 1-second pause before continuing to out-pulse the remaining DTMF
digits. You can use multiple commas to increase the length of the pause.
to insert a 1-second pause before continuing to out-pulse the remaining DTMF
digits. You can use multiple commas to increase the length of the pause.
shows the Send Digit String customizer window.
Figure 2-105
Send Digit String Customizer Window
describes the properties of the Send Digit String customizer window.
Table 2-89
Send Digit String Properties
Properties / Buttons
Description
Contact
Variable indicating the contact that triggers the
execution of the step.
execution of the step.
Default is Triggering Contact, unless another
contact is specified.
contact is specified.
Output Digits
Variable or expression indicating the sequence of
DTMF digits to be sent.
DTMF digits to be sent.