Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
User Steps
2-228
Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
describes the attributes that can be retrieved by using the Get User
Info step.
Set User Info Step
Use the Set User Info step to assign values to user attributes.
Set (button)
To set a variable, select an Attribute name and
click Set. Choose a variable from the Select
Variable drop-down list and then click OK; the
variable name appears in the Variable column next
to the attribute you selected.
click Set. Choose a variable from the Select
Variable drop-down list and then click OK; the
variable name appears in the Variable column next
to the attribute you selected.
Clear (button)
To remove User information, highlight a value in
the list and click Clear.
the list and click Clear.
Table 2-105
Get User Info Properties
Property
Description
Table 2-106
Get User Info Attributes
Attribute
Description
E-mail
String representing the e-mail ID for this user.
The user ID field is currently returned.
Extension
String representing the primary extension selected
in the User pages of the Cisco Unified CCX
Administration web interface.
in the User pages of the Cisco Unified CCX
Administration web interface.
First Name
String for the first name of the user.
Full Name
String for the full name of the user as configured
in the Cisco Unified CCX Administration web
interface.
in the Cisco Unified CCX Administration web
interface.
Last Name
String for the last name of the user.
Spoken Name
Document object representing the recorded name
of the user.
of the user.
Identifier (User ID)
The user ID of the user as configured in the Cisco
Unified Communications Manager.
Unified Communications Manager.