Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Grammar Steps
2-254
Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Create Menu Grammar Step
Use the Create Menu Grammar step to create spoken word and/or DTMF menus
in which the user makes a single choice from multiple options.
in which the user makes a single choice from multiple options.
Figure 2-133
Create Menu Grammar Customizer Window
Each step holds the equivalent phrases or digits for the menu in corresponding
languages. For each Create Menu Grammar step you create, you must assign a
script variable of type grammar as the output variable.
languages. For each Create Menu Grammar step you create, you must assign a
script variable of type grammar as the output variable.
By default, the actual language in which any grammar is played is determined by
the language associated with the contact. When you define multiple grammars to
be available, the script chooses a single grammar based on the language of the
contact.
the language associated with the contact. When you define multiple grammars to
be available, the script chooses a single grammar based on the language of the
contact.