Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Grammar Steps
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Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Create Language Grammar Step
Use the Create Language Grammar step to select a set of grammars based on the
language context of the call.
language context of the call.
Figure 2-132
Create Language Grammar Customizer Window
Grammar selection is based on the standard search for a matching language. For
example, assuming a language context of {L[fr_FR], L[en_GB]}, the search
would return the first grammar defined for the following languages:
example, assuming a language context of {L[fr_FR], L[en_GB]}, the search
would return the first grammar defined for the following languages:
•
L[fr_FR]
•
L[fr]
•
L[en_GB]
•
L[en]
•
L[ ]