Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
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Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Document Steps
•
Transformation steps—Used to process an input document and store the
results in an output document. The output document can use the same
variable as the input document. Three Document steps are Transformation
steps:
results in an output document. The output document can use the same
variable as the input document. Three Document steps are Transformation
steps:
–
Create XML Document
–
Cache Document
–
Keyword Transform Document
•
Output steps—Used to direct a document to an output destination, such as a
URL or file system. Two Document steps are Output steps:
URL or file system. Two Document steps are Output steps:
–
Write Document
–
Get XML Document Data
Note
Other steps can act as output steps for documents. You can use any
Media or Prompt step to accept a document as input representing a
prompt to be played back. You can use the Set User Info step (a User
step) to upload a document as the spoken name for the user. You can
use the Attach To eMail step (an eMail step) to attach a document to
an e-mail message. You can use the DB Write step (a Database step)
to upload a document to a database. You can use the Send Response
step (an Http Contact step) to send a document as a response to an
HTTP request. You can use the Set Session Info step (a Session step)
to store a document in the session context.
Media or Prompt step to accept a document as input representing a
prompt to be played back. You can use the Set User Info step (a User
step) to upload a document as the spoken name for the user. You can
use the Attach To eMail step (an eMail step) to attach a document to
an e-mail message. You can use the DB Write step (a Database step)
to upload a document to a database. You can use the Send Response
step (an Http Contact step) to send a document as a response to an
HTTP request. You can use the Set Session Info step (a Session step)
to store a document in the session context.
Cache Document Step
Use the Cache Document step to perform an input/output (I/O) operation (such as
reading a file or making an HTTP request) and cache the resulting document in
the memory buffer.
reading a file or making an HTTP request) and cache the resulting document in
the memory buffer.