Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
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Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
ACD Steps
Create CSQ Prompt Step
Use the Create CSQ Prompt step to obtain the prompt that records the name of a
CSQ. This prompt, in turn, can be passed to a Play Prompt step to play back the
CSQ name.
CSQ. This prompt, in turn, can be passed to a Play Prompt step to play back the
CSQ name.
Note
The Create CSQ Prompt step is only available if you have licensed the Cisco
Unified CCX Enhanced or Premium product package.
Unified CCX Enhanced or Premium product package.
Figure 2-158
Create CSQ Prompt Customizer Window
describes the properties of the Create CSQ Prompt customizer
window.
Table 2-137
Create CSQ Prompt Properties
Properties / Buttons
Description
Contact Service Queue
A unique identifier for the CSQ.
Output Prompt
The variable that stores the prompt object the
records the name of a CSQ.
records the name of a CSQ.