Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
ACD Steps
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Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Set Priority Step
Use the Set Priority step to assign a call higher or lower priority in a queue.
Note
The Set Priority step is only available if you have licensed the Cisco Unified CCX
Enhanced or Premium product package.
Enhanced or Premium product package.
Figure 2-163
Set Priority Customizer Window
Every contact has one priority for all CSQs for which it is queued. The priority of
the contact can be set or changed at any time during the execution of the script.
All calls have a default priority of 1.
the contact can be set or changed at any time during the execution of the script.
All calls have a default priority of 1.
describes the properties of the Set Priority customizer window.
Table 2-146
Set Priority Properties
Properties / Buttons
Description
Contact
Variable identifying the contact for which to
change the priority. The default is the triggering
contact.
change the priority. The default is the triggering
contact.
Operation
Assign, Increase, or Decrease
Assign Priority
Select a numerical priority from 1 (lowest) to 10
(highest) or specify an expression containing a
number.
(highest) or specify an expression containing a
number.