Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
ICM Step
2-334
Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Note
Prior to the Cisco CRS 4.0(x) release, the ICM palette included the Get ICM Data
and Set ICM Data steps. Beginning With the Cisco CRS 4.0(x) release, these steps
were renamed Get Enterprise Call Info and Set Enterprise Call Info and moved to
the Call Contact palette.
and Set ICM Data steps. Beginning With the Cisco CRS 4.0(x) release, these steps
were renamed Get Enterprise Call Info and Set Enterprise Call Info and moved to
the Call Contact palette.
Cisco UnifiedIntelligent Contact Management Enterprise (ICME) software is an
application that routes incoming calls across several geographically distributed
call centers.
application that routes incoming calls across several geographically distributed
call centers.
This section contains the following topic:
•
shows the step in the ICM palette as it appears in the Palette pane of
the Cisco Unified CCX Editor.
Figure 2-166
ICM Palette Step
Note
For more information about Cisco Unified ICME software, ICM subsystem
configuration, and Cisco Unified ICM VRU (Voice Response Unit) scripts, see
the Cisco Unified Contact Center Express Administration Guide.
configuration, and Cisco Unified ICM VRU (Voice Response Unit) scripts, see
the Cisco Unified Contact Center Express Administration Guide.
Set ICM Result Step
Use the Set ICM Result step to set the value of the VRU Script request message
that Cisco Unified CCX sends to the Cisco UnifiedICME software when it
completes a VRU script.
that Cisco Unified CCX sends to the Cisco UnifiedICME software when it
completes a VRU script.