Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Contact Steps
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Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Get Contact Info Step
Use the Get Contact Info step to extract information from a particular type of
object and store it in script variables to make this information about the contact
available to subsequent steps in the script.
object and store it in script variables to make this information about the contact
available to subsequent steps in the script.
Figure 2-35
Get Contact Info Customizer Window
For example, you can define a conditional prompt to use the condition expression
“asr” to determine which prompt to create based on whether or not Automatic
Speech Recognition (ASR) is currently supported for the call.
“asr” to determine which prompt to create based on whether or not Automatic
Speech Recognition (ASR) is currently supported for the call.