Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
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Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Contact Steps
Accept Step
Use the Accept step to accept a particular contact. A contact can be a telephone
call, an e-mail message, or an HTTP request.
call, an e-mail message, or an HTTP request.
Figure 2-34
Accept Customizer Window
After the Start step, the Accept step is normally the first step in a Cisco script,
triggered by an incoming contact.
triggered by an incoming contact.
If the contact is a call, the caller hears ringing until the script reaches this step. If
the contact is an HTTP request or an e-mail message, this step has no effect.
the contact is an HTTP request or an e-mail message, this step has no effect.
describes the property of the Accept customizer window.
Table 2-19
Accept Property
Property
Description
Contact
Contact variable.
Default is Triggering Contact (whichever contact
triggers the execution of the script).
triggers the execution of the script).