Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Call Contact Steps
2-60
Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Call Consult Transfer
Use the Call Consult Transfer step to perform a supervised transfer. The step can
be used to outpulse DTMF digits once the destination answers. The transfer will
be completed on the destination answering the call and DTMF outpulsing
complete (if DTMF digits are specified).
be used to outpulse DTMF digits once the destination answers. The transfer will
be completed on the destination answering the call and DTMF outpulsing
complete (if DTMF digits are specified).
Note
This step cannot be used to play any prompts to the destination.
Figure 2-40
Call Consult Transfer Window
describes the properties of the Call Consult Transfer customizer
window.
Table 2-24
Call Consult Transfer Properties
Properties
Description
Call Contact
Contact that you want to transfer.
Default is Triggering Contact, unless another
contact is defined.
contact is defined.
Destination
Drop-down menu/Expression Editor string
variable that stores the extension to which the call
is to be transferred.
variable that stores the extension to which the call
is to be transferred.