Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
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Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Call Contact Steps
Get Call Contact Info Step
Use the Get Call Contact Info step to access call-specific information and to store
values in specified variables.
values in specified variables.
Figure 2-44
Get Call Contact Info Customizer Window
You can use this step to handle a call in a variety of ways depending on the source
of the call and other properties associated with the session. For example, you can
use this step with a Call Redirect step to transfer a call to another extension, or
you can use this step with a Play Prompt step to play a voice prompt.
of the call and other properties associated with the session. For example, you can
use this step with a Call Redirect step to transfer a call to another extension, or
you can use this step with a Play Prompt step to play a voice prompt.