Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Call Contact Steps
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Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Call Unhold Step
Use the Call Unhold step to re-establish the connection with a call that you have
previously put on hold by means of the Call Hold step.
previously put on hold by means of the Call Hold step.
Figure 2-43
Call Unhold Customizer Window
Note
This step is important if you are designing a script that plays prompts or waits for
input from the caller while the call is on hold. With using Call Unhold to
re-establish the connection, the system will attempt, but fail, to play back the
prompts, dropping all audio packets and timing out while waiting for caller input.
input from the caller while the call is on hold. With using Call Unhold to
re-establish the connection, the system will attempt, but fail, to play back the
prompts, dropping all audio packets and timing out while waiting for caller input.
describes the property of the Call Unhold customizer window.
Table 2-28
Call Unhold Property
Properties / Buttons
Description
Call Contact
Contact that you want to unhold.
Default is Triggering Contact, unless another
contact is defined.
contact is defined.