Cisco Cisco Customer Voice Portal 8.0(1)

a subset of IOS commands on the CSS from the Operations Console and transfer files between
the CSS and the Unified CVP Operations Server.

The Content Services Switch (CSS) is the focus for high availability design in the TCP arena.
The CSS can be placed between one (or more) VoiceXML Gateways, VXML Servers, Media
Servers, and ASR/TTS Servers. Various mechanisms allow it to implement transparent load
balancing and failover across these types of devices. CSS is an optional device, but it comes
highly recommended. Without it, the CVP IVR Service implements a failover mechanism for
up to two of each of the above components, but they are not load balanced, and various retries
and delays are part of the algorithm, all of which is avoided if CSS is used. The CSS is normally
deployed as a Virtual Router Redundancy Protocol (VRRP) pair. It is useful in all deployment
models except for Call Director.

You can perform the following tasks:

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Adding a Content Services Switch

Collect the following information from the Content Services Switch before adding the switch
to the Operations Console:

Information you will need:

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IP address

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Device type

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User name and password

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Enable password

Procedure

To add a Content Services Switch:

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)