Cisco Cisco Unified Contact Center Management Portal 8.5 User Guide
User Manual for Cisco Unified Contact Center Management Portal Release 7.5(1)
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within the
system
system
Active To
Date
Date
The date
after which
this label
should be
deleted
from the
system
after which
this label
should be
deleted
from the
system
Uncheck Forever box
and select from
calendar
and select from
calendar
Forever No
Equipment Management
Manage IP Phones
Page Access and Use
Use the IP phones page to create, edit, and delete telephones. To open the
page, from the Web Administration menu, select System Manager >
Resource Folder > New > Resource Item > IP Phone.
page, from the Web Administration menu, select System Manager >
Resource Folder > New > Resource Item > IP Phone.
Using Portal with Other Provisioning Systems
When using a separate provisioning system to add IP phones to a
CallManager, check the IPCC enabled checkbox for all the Directory
Numbers provisioned by the external system to ensure that they are added
correctly to the ICM. Do not attempt to make any other changes to phones
on that CallManager using Portal.
CallManager, check the IPCC enabled checkbox for all the Directory
Numbers provisioned by the external system to ensure that they are added
correctly to the ICM. Do not attempt to make any other changes to phones
on that CallManager using Portal.
What is an IP Phone?
A telephone is the IP device that the contact center agent uses to make or
receive calls. The telephone has a single line (typically line 1 if using a
Cisco multi-line phone), whose number is known to the call routing
software. The agent logs into the contact center using the Cisco CTI OS
client desktop using the login name and password allocated by the Manage
Agent portal page and the line number allocated in this page. Line
numbers may be allocated automatically by the Web Portal or entered
manually through the user interface.
receive calls. The telephone has a single line (typically line 1 if using a
Cisco multi-line phone), whose number is known to the call routing
software. The agent logs into the contact center using the Cisco CTI OS
client desktop using the login name and password allocated by the Manage
Agent portal page and the line number allocated in this page. Line
numbers may be allocated automatically by the Web Portal or entered
manually through the user interface.
How to Create an IP Phone
To create an IP Phone:
1. On the Items panel, click New > Resource Items > IP Phone
2. Select the phone type from the drop down
3. Complete fields as described in the IP Phone Fields table below
4. Optionally add directory numbers by checking the boxes of
numbers to add and clicking Add
5. Click Save
Task Result