Cisco Cisco Unified Customer Voice Portal 11.0(1)

Be aware of the following Cisco product name changes:

•

Effective with Release 4.0(1), Cisco Customer Voice Portal is renamed Cisco Unified
Customer Voice Portal (abbreviated as Unified CVP).

•

Effective with Cisco CallManager Releases 4.1(3), 4.2(1), 5.0(2), Cisco CallManager is
renamed Cisco Unified Communications Manager (Unified CM).

•

Effective with Release 7.1(1) and later, Cisco ICM Enterprise Edition is renamed Cisco
Unified Intelligent Contact Management Enterprise (abbreviated as Unified ICME). Cisco
ICM Hosted Edition is renamed Cisco Unified Intelligent Contact Management Hosted
(abbreviated as Unified ICMH). This manual references this product by the new name, though
the new name does not appear in the Release 7.1(1) user interface.

•

Effective with Release 7.1(1) and later, Cisco IPCC Enterprise Edition is renamed Cisco
Unified Contact Center Enterprise (abbreviated as Unified CCE). This manual references
this product by the new name, though the new name does not appear in the Release 7.1(1)
user interface.

Note: These new names are introduced in Release 7.1(1). They are referenced in opening
screens and documentation, but they do not yet appear throughout the user interface. (For
example, the Supervisor Desktop title bar still reads "CTI Toolkit IPCC Supervisor Desktop,"
and there is still an "IPCC" selection on the CTI Login dialog Connect To pull-down menu.)

Note: For more information about Cisco product and Unified CVP component names and
acronyms, refer to the Glossary in the Planning Guide for Cisco Unified Customer Voice Portal.

Organization

The manual is divided into the following chapters.

Introduces the Unified CVP components and
how they interact with Unified ICMH.

Part 1, "Introduction to
Cisco Unified
Customer Voice Portal
(CVP)"

Provides background information and check-off
lists for the various call flow model options
available for Unified CVP.

Describes the Unified CVP Operations Console
and its menu options.

Discusses Unified ICME configuration and
script editing. This chapter also provides a

detailed description of the Unified CVP
micro-applications.

Describes the Cisco Support Tools and its
supported features on Unified CVP on
non-Windows boxes.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)