Cisco Cisco Unified Customer Voice Portal 11.0(1)
Using Cisco Support Tools with Unified CVP
This chapter presents an overview of Cisco Support Tools, including the tools available with
Unified CVP solutions running on Windows and AIX environments.
Unified CVP solutions running on Windows and AIX environments.
This chapter contains the following topics:
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About Cisco Support Tools
Cisco Support Tools is Cisco's Unified Contact Center serviceability application. It provides a
common, web-based UI to a number of serviceability tools and works across all Cisco Unified
Contact Center products.
common, web-based UI to a number of serviceability tools and works across all Cisco Unified
Contact Center products.
Support Tools uses a client/server model:
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The Support Tools (ST) Server provides a web-based front-end for users to logon to and
make requests for serviceability tasks, such as log collection and trace setting, from other
Cisco Unified Contact Center products.
make requests for serviceability tasks, such as log collection and trace setting, from other
Cisco Unified Contact Center products.
Caution: You must install ST Server on a separate machine from the Unified CVP software.
If you try to install ST Server on a machine on which Unified CVP resides, or try to install
Unified CVP on a machine on which ST Server resides, the installation process aborts.
If you try to install ST Server on a machine on which Unified CVP resides, or try to install
Unified CVP on a machine on which ST Server resides, the installation process aborts.
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The ST Server connects to Support Tools Node Agents (STNA) installed on each supported
computer running a Cisco Unified Contact Center product. These agents listen for
serviceability requests, fulfill them, and send back the results to the ST Server.
computer running a Cisco Unified Contact Center product. These agents listen for
serviceability requests, fulfill them, and send back the results to the ST Server.
Note: The installation of the ST Server and STNA can automatically configure IPSEC when
run on Windows servers; you must take care to use the same preshared key during each
run on Windows servers; you must take care to use the same preshared key during each
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Chapter 5