Cisco Cisco Unified Customer Voice Portal 11.0(1)

Unified CVP installation. For more information on IPSEC, see 

.

For additional information about Cisco Support Tools, see the 

 (http://

www.cisco.com/en/US/products/ps5905/tsd_products_support_series_home.html) listing Cisco
Support Tools documentation.

About Cisco Support Tools and Unified CVP

The ST Server communicates to a Unified CVP client node using the Support Tools Protocol
Adapter (STPA).

STPA provides a subset of the standard Support Tools utilities:

•

Connect. This tool permits the ST Server to determine whether a node is reachable. It also
supports Support Tool's Automatic Node Detection feature, which will add any new server
nodes defined by Unified CVP Operations Console to the list of supported nodes.

•

Log Collector. This tool accepts requests for logs within a certain time window. The tool
extracts the desired records, places the results in a ZIP file, and sends them to the server.

•

Trace. This tool accepts requests to change the trace level of a selected software component.

The following figure illustrates how the ST Server interacts with client nodes.

Figure 27: The Support Server and Clients

In addition to the STPA module that is now part of Unified CVP, the Unified CVP installer,
when run on a Windows platform, automatically installs the Windows version of the Support
Tools Node Agent (called STNA) on the Windows server. If the STPA receives any requests
for commands that are not handled by the STPA, the STPA will attempt to forward the requests

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)