Cisco Cisco Unified Customer Voice Portal 11.0(1)

to the local STNA. This will enable other Support Tools commands to work when Unified CVP
is installed on Windows servers.

Note: STNA functionality is not available on AIX servers.

Accessing Cisco Support Tools from the Operations Console

You launch the Cisco Support Tools application from the Operations Console.

Select Tools > Support Tools.

Note: The Support Tools options will only work if it has been configured. You must first specify
the URL of the Support Tools webpage to launch; select Tools > Configure option. (For more
information, refer to the Operations Console online help.)

A web browser window opens displaying the Cisco Support Tools Dashboard.

Select the Support Tools utility you want to work with. See the Support Tools User Guide for
ICM/IPCC  for a list of available Support Tools utilities.

For additional information about using Cisco Support Tools, see the 

 (http://

www.cisco.com/en/US/products/ps5905/tsd_products_support_series_home.html) for
documentation for Cisco Support Tools Release 2.1(0) documentation.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)