Cisco Cisco Unified Customer Voice Portal 11.0(1)

Figure 11: Unified CVP Call Director with H.323, Unified ICME

 table for configuration instructions for this call flow

model.

Note: See the "

"

12, "Configuring the SIP Devices," in Part 3 for more information.

Unified CVP Comprehensive (SIP/H.323) Call Flow Models

This section describes the call flows and provides configuration instructions for the following
Unified CVP call flow models:

•

•

Note: Both SIP and H.323 calls using the Unified CVP micro-applications will use the Call
Server's IVR Service that has the switch leg of the call. VoiceXML fetches are always sent to
the Call Server that has the switch leg of the call. The VoiceXML traffic for micro-applications
must return to the same Call Server as the switch leg and no other server. Sending VoiceXML
traffic to multiple application servers by the H.323 Voice Browser (as was done in previous
Unified CVP/ISN releases) is no longer supported. This is implemented in the Unified CVP
4.0(1) release by extracting the Call Server's IP from the signalling SIP and H.323 messages in
the bootstrap service rather than using IOS static configuration in the service parameter for the
VoiceXML Gateway's bootstrap service, as was done in previous Unified CVP releases.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)