Cisco Cisco Customer Voice Portal 8.0(1)

Configure Unified CM with the Media termination point (MTP) enabled. MTP enables Unified
CM to extend supplementary services, such as hold and transfer, to calls that are routed through
an H.323 endpoint or an H.323 gateway.

For detailed information on configuring the Cisco IOS gateway for Unified CM connections,
refer to the Cisco Multiservice IP-to-IP Gateway Software documentation. For detailed
information on configuring MTP on Unified CM, refer to the Unified CM documentation.

SNMP Monitoring for the VXML Server

SNMP monitoring for the VXML Server is provided by default when a Call Studio application
is created. CVPSNMPLogger logs error events it receives from the VXML Server; for example,
this process allows you to configure sending a page to a technical support representative when
a particular error alert is triggered on the customer site.

Note: By default, CVPSNMPLogger is enabled when a new Call Studio application is created
and deployed to the VXML Server.

To view CVPSNMPLogger for the VXML Server, access the Call Studio interface.

Right-click the application and select Properties > Cisco Unified CVP > General Settings
from Call Studio for each Call Studio application. CVPSNMPLogger displays in the Loggers
list box.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)