Cisco Cisco Unified Customer Voice Portal 10.5(1)
Writing Scripts for Unified CVP
This chapter discusses using Unified ICME configuration and script editing to access the Unified
CVP solution.
CVP solution.
It includes information about how to:
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Set up Unified ICME to interact with Unified CVP
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Write applications for Unified CVP
Note: This chapter contains important information for IVR application developers. It also may
be of interest to Call Center Managers, Unified CVP System Managers, and Unified ICME
System Managers.
be of interest to Call Center Managers, Unified CVP System Managers, and Unified ICME
System Managers.
This chapter contains the following topics:
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About Scripting for Unified CVP
Two service creation environments (script editors) are available to Unified CVP:
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Use ICM Script Editor to develop agent routing scripts and to invoke the Unified CVP
micro-applications—Play Media, Get Speech, Get Digits, Menu, Play Data, and
Capture—basic building blocks of a voice interaction design.
micro-applications—Play Media, Get Speech, Get Digits, Menu, Play Data, and
Capture—basic building blocks of a voice interaction design.
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Chapter 4