Cisco Cisco Unified Customer Voice Portal 10.5(1)

–

Y - (default) barge-in allowed

–

N - barge-in not allowed

Note: Unified CVP deals with barge-in as follows: If barge-in is not allowed, the H.323
Service/Gateway continues prompt play when a caller starts entering input. If barge-in is
allowed, the H.323 Service/Gateway discontinues prompt play when the caller starts entering
input. (For more information, see the "

section.)

•

No Entry Timeout. The number of seconds a caller is allowed to begin entering digits. If
exceeded, the system times-out. The valid options are: 0-99 (the default is 5).

•

Number of No Entry TriesUnified CVP repeats the “Get Digits” cycle when the caller does
not enter any data after the prompt has been played. (Total includes the first cycle.) The valid
options are: 1-9 (the default is 3).

•

Number of Invalid TriesUnified CVP repeats the prompt cycle when the caller enters invalid
data. (Total includes the first cycle.) The valid options are: 1-9 (the default is 3).

•

Timeout Message Override. The valid options are:

–

Y - override the system default with a pre-recorded Application Media Library file

–

N - (default) do not override the system default

Note: This value is ignored if using TTS.

•

Invalid Entry Message Override. The valid options are:

–

Y - override the system default with a pre-recorded Application Media Library file.

–

N - (default) do not override the system default

• This value is ignored if using TTS.

• For more information about Timeout and Invalid Entry Messages, see the "

" section in Chapter 16 in Part 3, “Configuring the Media

Servers."

•

Incomplete Timeout. The amount of time after a caller stops speaking to generate an invalid
entry error because the caller input does not match the defined grammar. The valid options
are: 0-99 (the default is 3).

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)