Cisco Cisco Unified Customer Voice Portal 10.5(1)
Step 3
Add the following lines to the gateway:
service takeback flash:survivability.tcl
paramspace english index 0
paramspace english language en
paramspace english location flash:
paramspace english prefix en
Step 4
Configure the CVPSelfService application, as follows:
service [gateway application name] flash:CVPSelfService.tcl
paramspace english index 0
paramspace english language en
param CVPBackupVXMLServer 12.34.567.890
paramspace english location flash:
param CVPSelfService-port 7000
param CVPSelfService-app [name of application on the VXML Server,
exactly how it appears]
paramspace english prefix en
param CVPPrimaryVXMLServer 12.34.567.890
Note: CVPSelfService is required. Backup server is optional. For both the Tomcat Application
Server and the WebSphere Application Server, set the port to 7000.
Server and the WebSphere Application Server, set the port to 7000.
Step 5
From command line mode:
call application voice load takeback
call application voice load CVPSelfService
Step 6
Specify the target destination for the TBCT transfer either by entering the number manually,
or dynamically by using caller input.
or dynamically by using caller input.
a.
Manually. In the SubdialogReturn node in the VXML Server application, next to Caller
Input in the Settings Tab, enter
Input in the Settings Tab, enter
TBCT<target_destination_number>
, where
target_destination_number is the target destination of the TBCT transfer. For example:
TBCT8005551212
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
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Chapter 7: Configuring VXML Solution
VXML Server Standalone Solutions