Cisco Cisco Unified Customer Voice Portal 11.0(1)

Troubleshooting Tips and Techniques

This section provides common troubleshooting tips and techniques you can use to troubleshoot
the getting started exercises and your own CVP projects.

This chapter contains the following topics:

•

•

•

•

•

•

•

•

General Troubleshooting Notes

This section summaries general troubleshooting tips. It references other sections of the
troubleshooting chapter for specific procedures.

Note: The following section applies to both standalone and comprehensive exercises.

Common Audio Responses, Error Messages, and Issues with Solutions

The following table summaries the most common audio error messages you may receive when
running the exercises in this guide. It provides causes for the messages and may direct you to
one or more related troubleshooting procedures.

Check the following:

You place a test call and immediately receive
a busy signal.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)