Cisco Cisco Unified Customer Voice Portal 11.0(1)
•
The CVP VXML Standalone Server with Reporting CVP exercise uses the Reporting Package,
one of the CVP installation selections. This package requires the hostname or Windows's
hostname for the CVP server to be 12 characters or less and the hostname cannot include
any dashes. In the example exercises, the CVP server's hostname is DOCCVP801. If the
hostname does meet these requirements, the exercises will work properly, and will create
call reporting events. However, no data will be written to the Informix database.
one of the CVP installation selections. This package requires the hostname or Windows's
hostname for the CVP server to be 12 characters or less and the hostname cannot include
any dashes. In the example exercises, the CVP server's hostname is DOCCVP801. If the
hostname does meet these requirements, the exercises will work properly, and will create
call reporting events. However, no data will be written to the Informix database.
•
Configure the CVP server with the proper-sized drive to hold the minimum-sized Informix
database. Refer to
database. Refer to
.
•
If you did not install the reporting package when you installed the CVP software, rerun the
CVP installation and add the CVP reporting component. Refer to
CVP installation and add the CVP reporting component. Refer to
.
•
Complete the two "VXML standalone" exercises and/or complete the Comprehensive call
flow exercise including customhelloworld creation and testing.
flow exercise including customhelloworld creation and testing.
•
Have password, IP address, and other data ready. Refer to
Run Reporting Batch Files
To complete the initial setup of the Reporting server and database, you need to run the following
batch file:
batch file:
•
ReportingRunAsInformix.bat. This batch file sets up an instance of the Informix database
for CVP.
for CVP.
Complete the steps below.
Step 1
If you have not rebooted since running the Unified CVP installation program, you must reboot
the CVP all-in-one-box server before proceeding to Step 2.
the CVP all-in-one-box server before proceeding to Step 2.
Step 2
Log in to the CVP server as user informix using the password you established for reporting
when you installed CVP.
when you installed CVP.
Step 3
Start Windows Explorer and navigate to C:\Cisco\CVP\bin.
Step 4
Double-click ReportingRunAsInformix.bat to run, and confirm this action at the prompt in
the command window.
the command window.
A number of setup commands will run in the command window.
When the commands finish running, press any key to exit the command window.
Step 5
Close Windows Explorer and select Start > Shut Down > Restart to reboot the reporting server.
Note: You will need to add a comment such as ran reporting batch files before you can initiate
the shutdown process.
the shutdown process.
Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)
78
Chapter 8: Unified CVP VXML Server Standalone Call Flow Model Exercise (with Reporting)
Unified CVP VXML Server with Reporting