Cisco Cisco Unified Customer Voice Portal 11.0(1)

Identify and Configure the CVP Call Server

Before you can configure the reporting server, you must configure the CVP call server that you
will associate with the reporting server.

You will need the following information to add the call server to the Operations Console:

•

Hostname of the CVP call server. (For an all-in-one-box configuration, this is the same
hostname as for the CVP server.)

•

IP address of the CVP call server. (For an all-in-one-box configuration, this is the same IP
address as for the CVP server.)

.

• Because this is an "all-in-one-box" configuration, the same server also hosts the reporting

service, VXML service, and the call server service.

• If you have completed the Comprehensive Call Flow Model exercise, you have already added

the CVP call server to the Operations Console; proceed to the next task.

Complete the following steps to configure the call server:

Log into the CVP server as administrator using a program such as VNC Viewer.

Select Start > Programs > Cisco Unified Customer Voice Portal > Operations Console and
log into the CVP Operations Console using the password you established when you installed
the CVP software.

Select Device Management > CVP Call Server and Click Add New.

The CVP Call Server Configuration window displays.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)