Cisco Cisco Unified Customer Voice Portal 11.0(1)

Unified CVP VXML Server Standalone Call Flow
Model Exercise (with Reporting)

Unified CVP VXML Server with Reporting

This exercise is a continuation of the earlier "standalone" exercises. The exercise adds call
reporting data using the CVP built-in Informix database. It also provides additional
troubleshooting experience. The goal of this exercise is to configure Unified CVP to record data
generated by calls requesting the customhelloworld application you created in the previous
exercise and then examine that data.

For a detailed call flow description and diagram of this exercise, refer to 

.

• The built-in voice application HelloWorld does not generate complete reporting data. This

exercise uses the customhelloworld application.

• Adding "reporting" to the all-in-one-box configuration requires a new configuration for the

CVP VXML server that references the CVP call server. The CVP call server acts as the
interface between the CVP VXML server and the CVP reporting server. One of the tasks in
this exercise explains how to remove the standalone definition of the VXML server and
replace it with a definition that includes the call server reference. Despite this change within
the Operations Console, the exercise is still a standalone implementation of CVP, that is, the
voice browser (VXML gateway) interfaces directly with the VXML server. In this exercise,
the CVP call server is only used to pass the call flow data to the reporting server.

Prerequisites for the VXML Server with Reporting Exercise

Complete the following prerequisites for this exercise:

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)