Cisco Cisco Customer Voice Portal 8.0(1)

see the version information for the gateway. If you get a Failed to authenticate message,
be sure the Username and Passwords fields for the gateway have the correct entries and
Save if necessary. If you still cannot reach the gateway, try to telnet or ping the gateway's
server. You may need to reload the server.

•

Peripheral Gateway on the CVP Server — Log into the CVP server and double click the
ICM Service Control icon. If the PG is not running, try to start it. If it does not start, refer
to 

•

Communication Manager — Point a browser at the CM server and log into the administration
interface. Select Device > Trunk > Find and verify that you have route patterns defined for
the comprehensive call flow exercise (8005557777 and 7005557777 in this example). The
dial numbers should be associated with a "CVP trunk" that is, a trunk you defined that points
to the CVP server. (Scroll down and examine the SIP Information section's Destination
Address field.

•

TTS Server — If HelloWorld works properly, but customhelloworld does not (and you are
using the TTS version of customhelloworld), log into the server that is hosting the TTS server
and verify that the TTS server is running.

•

HelloWorld and customhelloworld Applications — To verify that these voice applications
are running on the VXML server, log into the CVP server and, using a file browser, go to
C:\Cisco\CVP\VXML Server\admin, and double-click status.bat.

The command window that opens provides the status of HelloWorld and customhelloworld.
If they are not Running, refer to 

Common Problems with the Comprehensive Exercise

The following table includes common symptoms and possible causes for failure of the
comprehensive exercise calls.

Note: The table below focuses on ICM-specific and comprehensive-unique issues. Many issues
common to the standalone exercises, have their counterparts in the comprehensive exercise.
Refer to the troubleshooting tips in 

 for more suggestions and for other error messages.

Open the ICM Service Control tool. If Cisco ICM icm RouterA is not started, it will cause
this effect.

Neither DN provides any
response...the line is silent
and the call does not
connect or terminate.

Some PG issues will cause the issue of "no response at all". For example, the PG type must
be type 10. Refer to 

Open the ICM Script Editor with the script for the call that does not work. Select Script
> Monitor Script and place the call again. Monitor mode will indicate how far the call is
processed through the script.

One DN works properly, but
the other does not work.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)