Cisco Cisco Customer Voice Portal 8.0(1)

Be sure you have saved the latest ICM call script. If it was not saved, save the script and
retry the call.

Check the connections on the calls script, refer to 

.

Be sure the ECC variables you added are spelled properly, especially the variables used in
the ICM script. If you must add a correctly spelled variable that was used in the script, be
sure to update the corresponding Set Variable element in the ICM script.

I'm sorry, we are
experiencing difficulties.
Please call back at a later
time.

An incorrectly spelled or configured user.microapp.ToExtVXML will cause this problem.

Be sure the ECC variables you added are spelled properly, especially the variables used in
the ICM script. If you must add a correctly spelled variable that was used in the script, be
sure to update the corresponding Set Variable element in the ICM script.

There is no response to the
call.

An incorrectly spelled or configured user.microapp.media_server will cause this problem,
for example, if the IP address is not the CVP server's IP address.

An incorrectly spelled or configured user.microapp.app_media_lib will cause this problem.

Be sure the ECC variables you added are spelled properly, especially the variables used in
the ICM script. If you must add a correctly spelled variable that was used in the script, be
sure to update the corresponding Set Variable element in the ICM script.

There is no response and the
call disconnects after a few
seconds.

An incorrectly spelled or configured user.microapp.UseVXMLParms will cause this
problem.

In Script Monitor mode, check the ICM script editor for the DN. Is the script connected
properly? Refer to the configuration screen shots in 

.

I'm sorry, we are currently
experiencing system
problems and are unable to
process your call. Please try
again later

.

Be sure you properly created the Dialed Number entries using the correct numbers for this
exercise. Refer to 

.

Once you create the proper DN entry, you must also create the proper Call Type Manager
entry for the new DN. Refer to 

.

In Script Monitor mode, check the ICM script editor for customhelloworld. Is the script
connected properly? Check the connection from RunExt. Script to Label; it must be

The customhelloworld
message plays, but the call

connected from the checkmark to the Label element. Refer to the configuration screen
shots in 

.

does not transfer to the
designated VoIP extension.

Open the CVP Operations Console and select System > Control Center.

Busy Signal

The status of the CVP call server is Partial. Refer to 

Troubleshooting the PG Installed on the Unified CVP Server

The following table lists configuration elements that can prevent the PG from working. It also
shows where those elements are found so you can check them for accurate configuration.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)