Cisco Cisco Customer Voice Portal 8.0(1)

Figure 1: CVP Architecture...............................................................................................................................................6
Figure 2: Unified IC Cluster............................................................................................................................................10
Figure 3: License Management .......................................................................................................................................12
Figure 4: User List Page..................................................................................................................................................15
Figure 5: Data Sources page............................................................................................................................................16
Figure 6: Filters................................................................................................................................................................22
Figure 7: Application Summary 15 Report, No Advanced Filter....................................................................................24
Figure 8: Setting an Advanced Filter...............................................................................................................................24
Figure 9: Application Summary 15 Report, Filtered.......................................................................................................24
Figure 10: Filter Tab for Stored Procedure Reports 1 of 2..............................................................................................25
Figure 11: Filter Tab for Stored Procedure Reports 2 of 3..............................................................................................25
Figure 12: Filter Tab for Stored Procedure Reports 3 of 3..............................................................................................26
Figure 13: Report Viewer.................................................................................................................................................26
Figure 14: Report Editor..................................................................................................................................................28
Figure 15: Report Export.................................................................................................................................................32
Figure 16: Application Summary 15................................................................................................................................37
Figure 17: Application Summary Daily...........................................................................................................................37
Figure 18: Application Summary Weekly........................................................................................................................37
Figure 19: Basic Filters with Absolute Dates..................................................................................................................38
Figure 20: Call Report 1 of 2...........................................................................................................................................40
Figure 21: Call Report 2 of 2...........................................................................................................................................40
Figure 22: Call Detail Report 1 of 6................................................................................................................................45
Figure 23: Call Detail Report 2 of 6................................................................................................................................45
Figure 24: Call Detail Report 3 of 6................................................................................................................................46
Figure 25: Call Detail Report 4 of 6................................................................................................................................46
Figure 26: Call Detail Report 5 of 6................................................................................................................................46
Figure 27: Call Detail Report 6 of 6................................................................................................................................46
Figure 28: Call Traffic 15 Report....................................................................................................................................48
Figure 29: Call Traffic Daily Report...............................................................................................................................49
Figure 30: Call Traffic Weekly Report............................................................................................................................49
Figure 31: Selecting a Chart View...................................................................................................................................49
Figure 32: Call Traffic Daily Chart.................................................................................................................................50
Figure 33: Callback (Pending) Report.............................................................................................................................51

Reporting Guide for Cisco Unified Customer Voice Portal Release 8.0(1)