Cisco Cisco Customer Voice Portal Downloads Installation Guide
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Cisco Internet Service Node (ISN) Installation Guide
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Chapter 2 Installing ISN Software
Uninstalling ISN Components
Step 9
Do one of the following:
•
If the “Restart my computer” prompt appears, select Yes.
•
If the “Restart my computer” prompt does not appear:
–
Close the Add/Remove Programs dialog box.
–
Reboot the machine manually.
How to remove ISN software after an upgrade to a higher version number
Caution
The order in which you remove the ISN software is very important: you must remove the software in
reverse order to how it was installed. In other words, if you installed the ISN software first, HotFix1
software second, and Upgrade software third, you need to remove the Upgrade first, HotFix1 second,
and ISN third.
reverse order to how it was installed. In other words, if you installed the ISN software first, HotFix1
software second, and Upgrade software third, you need to remove the Upgrade first, HotFix1 second,
and ISN third.
Step 1
Stop ISN services so calls will not be processed through the machine as you remove files.
•
To bring the Voice Browser out of service, in VB Admin, enter setservicemode out.
•
To bring the Application Server out of service, on the Engine page in Application Administration,
click the Go Out Of Service button.
click the Go Out Of Service button.
Step 2
Verify that all the calls have completed before continuing with the uninstall.
Step 3
Stop all Windows programs.
Step 4
Select Start > Settings > Control Panel > Add/Remove Programs.
Step 5
Select the most recent install—either a hotfix (ISNHFx, where x is the hotfix number) or an upgrade
(ISNUpgradex.y.z where x.y.z is the version number) and click the Change/Remove button.
(ISNUpgradex.y.z where x.y.z is the version number) and click the Change/Remove button.
Step 6
In the Welcome to the Cisco ISN Setup Maintenance Setup dialog box, select Remove and click Next.
Step 7
In the Confirm File Deletion dialog box, click OK.
Step 8
Click OK in response to all the confirmation message boxes.
Step 9
If a DOS pop-up box appears asking permission to stop IIS Admin Services, enter Y.
Step 10
Continue clicking Yes in all other confirmation boxes, as appropriate.
Step 11
If any read-only files are detected, select the “Don’t display this message again” checkbox and click Yes.
Step 12
Click Finish in the Maintenance Complete dialog box.
Note
At this point, your ISN system is incomplete. Many required files are no longer available. You
can either continue to uninstall the rest of ISN, or—if you uninstalled an upgrade—run the same
or another ISN upgrade again to reinstall the files that have been removed.
can either continue to uninstall the rest of ISN, or—if you uninstalled an upgrade—run the same
or another ISN upgrade again to reinstall the files that have been removed.
Step 13
Reboot the computer.
Step 14
through
to uninstall any other obsolete ISN hotfixes
and upgrades—in reverse order of installation.