Cisco Cisco Customer Voice Portal 8.0(1) Installation Guide
Installing Cisco Security Agent
Caution: Before you upgrade or reinstall the Agent, you should uninstall the Agent. Do
not install a newer version of the Agent on top of a previously installed version. See
not install a newer version of the Agent on top of a previously installed version. See
.
Note:
• An important feature of the Management Center for Cisco Security Agents is that it has a
scheduled update program that automatically updates the Agents that are being managed.
This eliminates the need to manually uninstall, install, and start CSA on each server. See
This eliminates the need to manually uninstall, install, and start CSA on each server. See
• To install the Cisco Security Agent, you must be a System Administrator.
Review the section Before You Begin the Installation, which provides information to help ensure
a successful installation. You must have access to a cryptographic site before you can download
the Cisco Security Agent file. If you have not yet applied for such access, you will be directed
to a web form. Complete the form and click Submit. You will receive a message to indicate
when you can expect to have download access.
a successful installation. You must have access to a cryptographic site before you can download
the Cisco Security Agent file. If you have not yet applied for such access, you will be directed
to a web form. Complete the form and click Submit. You will receive a message to indicate
when you can expect to have download access.
This chapter contains the following topics:
•
•
How to Install Cisco Security Agent
To install the Cisco Security Agent for Unified CVP software, perform the following steps.
Step 1
From the server, browse to
. You must
then log in using your Cisco support login information. Select Voice and Unified
Communications then Customer Contact > Cisco Unified Self Service Products > Cisco
Communications then Customer Contact > Cisco Unified Self Service Products > Cisco
Cisco Security Agent Installation/Deployment Guide for Cisco Unified Customer Voice Portal Release 8.0(1)
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Chapter 4