Cisco Cisco Customer Voice Portal 8.0(1) Installation Guide

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Small - less than 5 minutes

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Medium - approximately 40 minutes

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Large - approximately 75 minutes

Reboot the Reporting Server after the batch file has completed.

Exclude Unified CVP Processes from Anti-Virus Software Port Blocking

On all systems running Unified CVP server components (that is, Call Server, Reporting Server,
and VXML Server) with anti-virus software configured to do port blocking, you should exclude
Unified CVP processes from the port blocking. For Call Server, Reporting Server and VXML
Server, exclude process tomcat6.exe from port blocking. In addition, for Call Server, process
VoiceBrowser.exe should be excluded.

The following instructions may be used to exclude Unified CVP processes from port blocking
when using McAfee VirusScan on a system running Unified CVP Call Server. If you use a
different anti-virus product, you should do the equivalent exclusions in that product's port
blocking rules.

Instructions for McAfee VirusScan on Unified CVP Call Server:

1. Open the VirusScan Console, double click on Access Protection, and click on the Port

Blocking tab.

2. If the two checkboxes for "Prevent IRC communication" are checked, then do the following:

–

Edit both of the Prevent IRC communication properties in VirusScan by selecting
it and then clicking on the Edit... button.

–

In the Add or edit a port blocking range dialog, add
VoiceBrowser.exe,tomcat5.exe,tomcas6.exe to the Excluded Process text box and
click OK.

Note: It is critical that there are no spaces in the string
VoiceBrowser.exe,tomcat5.exe,tomcas6.exe, or the Unified CVP server may not
function properly.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 8.0(1)